| Name | Nils Gersberg |
|
Title
|
Researcher |
|
Fields
of expertise
|
Customer
satisfaction measurement in facility maintenance services, workplace
usability
|
| Phone | |
| Mobile | +358 404106795 |
| nils.gersberg(ät)tkk.fi | |
| Current projects | 3G, Askel, ProWork |
| Curriculum Vitae |
Nils Gersberg is a researcher at the Department of Civil and Environmental Engineering at the Helsinki University of Technology, Finland. He holds a Master of Science degree in Total Facility Management and a Bachelor of Engineering (Hon's.) in the same field from the University of Applied Sciences Münster, Germany. In addition to his studies in Germany, Mr Gersberg has been a visiting student at Laurea Polytechnic and Turku Polytechnic, both in Finland. In addition to his work for the Construction Economics and Management Laboratory, Mr Gersberg holds a position as visiting lecturer in the Department of Hospitality Management at Turku Polytechnic.
Before joining CEM, Mr Gersberg has held jobs in customer support in the IT sector and has been acting vice-president of a national interest group for students in Germany. Additionally Mr Gersberg has been actively involved in the further development of the undergraduate degree program in Total Facility Management at the University of Applied Science Münster.
The focus of Mr Gersberg's research in CEM lies in Workplace Management. Currently Mr Gersberg concentrates on workplace issues both on the national and international level.
Research
Areas of Interest
Major Research Projects